Shipping policy

Last updated: August 30, 2026

Thank you for shopping with CHOSEN NOT LUCKY. This Shipping Policy explains how we process and ship orders placed through our online store.

1. Order Processing

Orders are processed after successful payment.

Our standard processing time is typically 1–3 business days, unless otherwise stated on the relevant product page.

Business days are Monday through Friday, excluding public holidays in Germany.

During product launches, collection drops, promotional periods or other periods of high order volume, processing may take longer. Where applicable, different processing or shipping times will be clearly communicated on the product page or during checkout.

Please note that processing time is separate from the carrier’s delivery time.

2. Shipping Destinations

We currently ship to Germany, France and the Netherlands.

Shipping is available only to countries that can be selected during checkout. If your country is not available during checkout, we do not currently ship there.

3. Shipping Methods and Costs — Germany

Orders shipped within Germany are sent with DHL. The following rates apply:

DHL Standard: €6.00. Free for orders of €50.00 or more.
DHL Express: €18.00. Free for orders of €100.00 or more.

Orders shipped to France and the Netherlands are sent using DHL Standard International at a flat rate of €17.99.

The shipping method and final charge are shown before you complete checkout.

4. Estimated Delivery Times

Our 1–3 business-day processing time is separate from DHL transit time.

DHL Standard: typically 3–5 business days after dispatch.
DHL Express: typically 1–2 business days after dispatch.
DHL Standard International (France and the Netherlands): typically 5–8 business days after dispatch.

Estimated total time from order to delivery is therefore approximately 4–8 business days for DHL Standard within Germany, 2–5 business days for DHL Express within Germany, and 6–11 business days for DHL Standard International to France and the Netherlands.

All delivery times are estimates. Delivery may take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other unexpected disruptions.

Your statutory consumer rights remain unaffected.

5. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

6. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping information is complete and correct before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@chosen-notlucky.de

We will try to assist you, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us so that we can determine the appropriate next steps.

7. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at support@chosen-notlucky.de.

Please include your order number and, where possible, photographs showing the issue so that we can review it.

Your statutory rights regarding defective or non-conforming goods remain unaffected.

8. Lost or Delayed Shipments

If your tracking information has not updated for an unusually long period or you believe your parcel may have been lost, please contact us at:

support@chosen-notlucky.de

We will review the shipment and, where appropriate, contact the relevant shipping provider.

For consumer orders, the risk of accidental loss or damage generally remains with us until the goods are delivered to you or to a third party designated by you other than the carrier, subject to applicable law.

9. International Shipping, Customs and Import Charges

For orders shipped within the European Union, no customs duties generally apply to goods shipped from Germany to another EU Member State.

For destinations outside the European Union, orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise expressly stated during checkout, such charges are not included in the product price or shipping cost and may be payable by the recipient.

Customs procedures may also cause additional delivery delays.

Customers are responsible for ensuring that products ordered from our store may legally be imported into their destination country.

10. Pre-Orders and Special Releases

Products offered as pre-orders may have different processing and estimated shipping dates.

The applicable estimated shipping period will be communicated on the relevant product page.

If an order contains both immediately available and pre-order products, the order may be shipped together once all products are available unless otherwise stated.